Privacy Policy

This privacy policy explains how Tramway21 collects, uses and protects your personal data when you visit this website, in accordance with the General Data Protection Regulation (GDPR).

Data controller

Tramway21 — Responsible editor: Alexandra Jacops. For any question regarding your personal data, contact us at dpo@tramway21.be.

Data we collect

Depending on your use of the site, we may collect the data you provide through the contact form (name, email address, message) and technical or usage data collected through cookies and similar technologies (see our Cookies Policy), including anonymised audience statistics via Google Analytics and audience data via Facebook (Meta) tools.

Purposes and legal basis

• Responding to your enquiries — our legitimate interest or your consent.
• Measuring and improving the website audience via Google Analytics — your consent.
• Marketing and audience measurement via Facebook / Meta — your consent.

Third-party services

We use Google (Google Analytics) and Meta / Facebook (Facebook Pixel). These providers may set cookies and process data only after you have given your consent through our cookie banner. Some data may be transferred outside the European Union under the appropriate safeguards provided by these providers.

Data retention

Contact data is kept only for as long as necessary to handle your request. Statistical data is kept for the retention period defined by the relevant tools.

Your rights

Under the GDPR you have the right to access, rectify, erase, restrict and object to the processing of your data, as well as the right to data portability. You may withdraw your consent at any time. To exercise these rights, contact us at dpo@tramway21.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority (autoriteprotectiondonnees.be).

Cookies

For details about the cookies we use and to manage your preferences, please see our Cookies Policy.